Timezones

Please double-check that you are booking in your own timezone to avoid scheduling errors.

Cancellation & Rescheduling Policy

If you need to cancel or reschedule, please do so with at least 48 hours’ notice. Late cancellations (within 48 hours) can only be refunded if someone else books your slot. If they book a shorter appointment, only a partial refund will be given.

Acute Consultations

These are for one person only and focus on recent or short-term symptoms.

Children’s Appointments (3-12 years)

If possible, please allow me to observe your child’s natural behaviour for a few minutes. This can be while they are playing, interacting with you, or engaged in an activity they enjoy.

Teen Consultations (13-18 years)

For younger teens (13-15 years), a parent or guardian must be present for the entire consultation. For older teens (16+ years), a parent/guardian must be present for the first few minutes or provide written consent before the session.

Complex Cases (Children, Teens & Siblings)

These sessions allow extra time for children, teens, or siblings with more detailed medical histories, sensory sensitivities, or complex needs. I recommend creating a calm, familiar environment for your child or teen. If possible, please ensure I can observe their natural behaviour during the call - whether they are playing, moving around, or engaged in an activity.

Sibling Appointments

For two or three siblings who need support. Each child will receive individual attention while we also consider shared health patterns. If possible, please ensure I can observe the children’s natural behaviour for a few minutes during the call.

Whole Family Appointments

For larger families where multiple family members need support. These sessions are more flexible and focus on the most pressing concerns first, before addressing deeper root causes. We will use the session time as effectively as possible, adjusting based on individual and shared needs.